Privacy Policy

Last Updated: January 13, 2026


At Urban Games GmbH (“we”, “us”, “our”), a company registered in Switzerland, we take the privacy and security of our players and users very seriously. This Privacy Policy applies to all games, software, support systems, and websites (collectively, the “Services”) developed or operated by Urban Games GmbH.

This Privacy Policy is intended to comply with the Swiss Federal Act on Data Protection (revFADP) and, where applicable, the EU General Data Protection Regulation (GDPR). We are committed to transparency regarding how we collect, use, and protect your data.

 

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Services.

1. Data Collection & Purpose

We collect data through the following methods, depending on how you interact with our Services:

1.1 In-Game & Technical Data

When you play our games, our proprietary diagnostic tools collect technical information only in the event of software errors, crashes, or stability issues.

Data collected may include:

  • Technical identifiers
  • Hardware specifications
  • Operating system information
  • Game settings
  • Error logs and crash dump files

Note: These data consist purely of technical parameters. We do not collect personal contact information such as names or email addresses through these automated tools.

Purpose:
This data is used exclusively to identify, reproduce, and fix technical issues (including mod-related errors), monitor stability, and improve performance and reliability.

1.2 Website & Engagement Data

When you visit our websites or interact with us online:

Automatic collection:
We may use cookies or basic analytics tools to collect aggregated information such as page views, traffic volume, and site performance.

Voluntary submission:
If you contact us or subscribe to newsletters, we collect the information you choose to provide, such as your name and email address.

Support integration:
Information submitted through website contact forms is processed and managed via our third-party support provider Zendesk.

1.3 Social Media & Community Platforms

When you interact with our official profiles on platforms such as YouTube, Facebook, Instagram, Discord, or X, we may receive information you choose to share publicly or directly with us. These platforms operate under their own privacy policies, which apply independently of ours.

2. Legal Basis for Processing

We process personal data on the following legal grounds, where applicable:

  • Consent – for newsletters, marketing communications, and optional submissions
  • Legitimate interests – for game stability, diagnostics, fraud prevention, and service improvement
  • Contractual necessity – to provide requested services and customer support
  • Legal obligations – where processing is required by law

3. Use of Data

Collected data is used solely to:

  • Maintain game stability and resolve technical issues
  • Respond to customer support requests and inquiries
  • Send newsletters or updates only where explicit consent has been provided
  • Improve our Services and user experience

4. Data Sharing

We do not sell your personal data.

Data is shared only with trusted third-party service providers where necessary to operate our Services, including:

  • Zendesk – for customer support ticket management
  • Email and marketing tools – for distributing requested newsletters and updates

All service providers are contractually obligated to process data securely and only in accordance with our instructions.

We may also disclose data where required by law or to protect the rights, safety, and property of our users or the company.

5. International Data Transfers

Some third-party service providers may process data outside Switzerland or the European Economic Area. In such cases, we ensure appropriate safeguards are in place, such as contractual data protection agreements or equivalent legal mechanisms.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy:

  • Technical diagnostic data: Retained for as long as necessary to resolve the identified technical issue or until the data subject objects to the processing.
  • Support data: Retained to maintain service history and improve support quality
  • Marketing data: Retained until you unsubscribe or withdraw consent

7. Children’s Privacy

Safety is a primary priority for us. We do not knowingly collect personal contact information from children under the age of 13 (or 16 where required by local law).

If we become aware that such data has been collected, it will be deleted promptly. Parents or guardians may contact us to request the removal of any data.

8. Policy Updates

We may update this Privacy Policy periodically. The “Last Updated” date reflects the most recent revision. For material changes, we will provide notice via our websites or through direct communication where appropriate.

9. Your Rights & Contact Information

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time
  • Request data portability (where applicable)
  • Lodge a complaint with a data protection authority

To exercise your rights or for any privacy-related inquiries, please contact us at: 

Urban Games GmbH

Durachweg 13

8200 Schaffhausen

Switzerland

info@urbangames.com.